Hardware Maintenance Services

Unison provides flexible solutions for your hardware maintenance needs. We have developed a variety of support packages tailored to varying customer requirements. Our expert team of Support Engineers provide support for most major platforms includng Mid-Range IBM®, SUN® and HP® systems, as well as High-End Servers, Workstations and Peripherals. Service agreements range from labor only, to full on-site hardware maintenance, which includes help desk assistance, parts replacement and on-site labor. Depot and Advanced Exchange service programs are also available.

Annual Hardware Maintenance

Help Desk Assistance 1-Hour Response Time, 8 a.m. to 5 p.m., Monday - Friday, Sites Local Time, excluding holidays Next-Day On-site Parts Replacement Same-Day On-site Repair Options 24/7 Coverage Options

Spare-in-the-Air

Configure Replacement Part/Unit Overnight Shipping of Part/Unit Retrieval of Defective Part/Unit Repair & Restock Part/Unit

Depot Repair

3-Day Repair Time on most CPU's and Peripherals

Onsite Service - Labor Only

8 a.m. to 5 p.m., Monday - Friday, Sites Local Time, excluding holidays Same-Day and Next-Day On-site Service 24/7 Coverage Options

Help Desk

8 a.m. to 5 p.m., Monday - Friday, Sites Local Time, excluding holidays Certified, Trained & Experienced Technicians 24/7 Coverage Options

Technology is a significant investment, and it pays to protect your IT systems from costly downtime. With Unison, you get fast resolutions, high uptime, and increased productivity at a low cost. With over 24,000 available service technicians nationwide, we have the knowledge and valuable resources to provide you with unsurpassed hardware maintenance service.